Refund and Return Policy

At The Cake Atelier, we strive to ensure that every cake and sweet treat you receive brings joy and satisfaction. If for any reason you are not completely happy with your purchase, we offer a straightforward refund and return policy to make your experience as smooth as possible.

Refund Policy

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of delivery with clear photos showing the issue. We will assess the situation and offer a replacement or a refund accordingly.

Order Cancellation

Orders can be canceled up to 48 hours before the scheduled delivery date. For cancellations made within 48 hours of delivery, a cancellation fee may apply. Please reach out to our customer service team for assistance with order cancellations.

Dissatisfaction with Product

If you are dissatisfied with your purchase for any reason, please contact us within 48 hours of delivery. We will work with you to find a suitable solution, which may include a replacement or refund.

Return Policy

Non-Perishable Items

For non-perishable items such as cake stands or decor, you may return the item within 14 days of delivery for a refund or exchange. The item must be unused and in its original packaging.

Perishable Items

Due to the nature of our products, perishable items such as cakes and cupcakes cannot be returned. However, if you are not satisfied with the quality of your perishable item, please contact us within 48 hours of delivery for assistance.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer service team at returns@thecakeatelier.ca. We are here to assist you and ensure your experience with The Cake Atelier is delightful.

Thank you for choosing The Cake Atelier for your sweet moments!